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Joe Raedle/Getty Images
Joe Raedle/Getty Images
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Comcast Apologizes For Changing Customer’s Name To Profanity On Bill [VIDEO]

Have you ever had a negative customer service experience over the phone? It's very easy to lose your cool when you're just interacting with a voice, especially when you're not getting what you want. It can be equally frustrating for a customer service representative, but what happened to Ricardo and Lisa Brown is unacceptable, even though it was quite funny!

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Getty Images
Getty Images
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12 Best Photos Of the Blizzard That Slammed Massachusetts

New York City may not have gotten as much snow as predicted but Massachusetts wasn't as lucky. Some areas saw up to three feet in the #Blizzardof2015. See the 12 best photos that capture winter storm Juno, including a man seen shoveling off the finish line at the Boston marathon and a time lapse video to see just how much snow fell in 24 hours.

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President Obama Delivers State Of The Union Address At U.S. Capitol
Larry Downing-Pool/Getty Images
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Watch President Obama Deliver the 2015 State of the Union [VIDEO]

At 9 p.m. EST on Tuesday night, President Obama will deliver the State of the Union address from the floor of the House of Representatives in Washington. It will be his sixth such message, the first before a Republican-controlled Congress, following the GOP's victories in the 2014 midterms.

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Crash
Doctor Proctor, YouTube
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Massive, Snowy 200-Car Crash Leaves 1 Dead, Dozens Injured

Winter weather can wreak havoc on the roads, a lesson learned during a horrific accident last Friday in Michigan's Kalamazoo.

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Category: Cars, Health, National News Tags:
U.S. Central Command (@CENTCOM) Twitter Account
U.S. Central Command (@CENTCOM) Twitter Account
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US Central Command’s Twitter, YouTube Accounts Hacked

UPDATE: 01/12/2015 2:03pm It appears that The U.S. Central Command account on YouTube has been taken down as well.  There are still multiple US Central Command videos on the site; however, the account attributed to, or taken over by, CyberCaliphate has now been deactivated.

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Category: National News Tags: ,
Erin Hamlin
Marianna Massey/Getty Images
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Erin Hamlin Begins 10th Luge World Cup Season

Olympic Bronze medalist and Remsen native Erin Hamlin has begun the new Luge World Cup competition season.

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stethoscope and heart
iStock
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How to Get the Most Out of the Affordable Care Act

Keep these five tips in mind in order to get the best coverage without overpaying.

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Grand Jury Declines To Indict Officer In Ferguson Shooting Case
Scott Olson/Getty Images
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Videos From Ferguson — Police Car on Fire, Brown Family Statement & More

Here are some reactions from tonight's grand-jury announcement in Ferguson, Missouri, in which Officer Darren Wilson was not charged with any crimes in the shooting death of Michael Brown this past summer.

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Ted Nugent
Ethan Miller, Getty Images
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Ted Nugent on Ferguson Grand Jury Decision: ‘Justice is Served’

Ted Nugent says the Missouri grand jury decision not to indict Ferguson police officer Darren Wilson was the right one.

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Grand Jury Decision Reached In Ferguson Shooting Case
Cristina Fletes-Boutte-Pool/Getty Images
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Darren Wilson Not Indicted for Michael Brown Shooting [UPDATED]

A grand jury in Ferguson, Missouri, chose not to indict Officer Darren Wilson in the shooting death of Michael Brown this past August.

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Category: National News, News, Rhythmic, Rock Tags:
President Obama
The White House, YouTube
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Watch President Obama Pay Tribute to Our Veterans [VIDEO]

Tuesday is Veterans Day, so President Obama made sure to recognize all their efforts in his most recent weekly address.

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Keith Bell / Thinkstock
Keith Bell / Thinkstock
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In An Emergency And Can’t Call 911? Text It Instead

Not interested in freaking out over the phone and having your melt-down recorded for possible later airing on TV? Well, as of today in Oneida County you can now text your distress instead!

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